Q&A for Photobuyers

Q:  Can I search for images without logging onto PhotoSourceGROUP?
A:  Yes, you can. In fact most researchers use our search URL: www.search.photosource.com.  To access another search avenue: while in Google, type a word (or words) describing what you are looking for, a space, and then the word, photosource. This will take you to the name of a photographer who has photos in the subject area you are searching for. You will see a series of written photo descriptions, with your subject content highlighted.

Q: What is the lightbox feature?
A:  Several options are listed under the images that appear when a search is done: you can view an image, by either clicking on the image, or by clicking on 'view larger image' underneath the image.  If no image appears, this means the image is available but has not yet been posted at PhotoSourceGROUP. Press the “Send Lightbox” option. A low-res copy of the image will be sent directly to your e-mail address.
You can save images to the viewing bar by clicking "save image to viewbar" under the image. A screen will appear that will allow you to choose what you want to name the viewbar, and if using multiple viewing bars, what view bar you want to include that particular image in. You can also delete or move images within viewing bars at any time. Note: Only registered viewers may use these features.

Q:  Can I have multiple viewing bars?
A:  There is no limit to the number of viewing bars that you can store on the site.

Q:  Can I email viewing bars?
A: Yes, you can. Click on 'e-mail viewbar,' indicate which viewbar you wish to send, then enter the address where you want to send it.

Q:  Can I send different viewbars to different people?
A:  Yes, just repeat the process until all viewbars are sent to all interested parties.

Q:  Do I have to reenter my company information each time I enter the PhotoSourceGROUP site?
A:  No, you do not. Once you are logged on the site, all of your company information will be saved and remembered each time you enter PhotoSourceGROUP. All your information will automatically be copied to any forms that need to be filled out. Simply login when entering the site, and enter your user name and password. If you need to make any changes, check the box indicated and fill out any changes that are appropriate.

Q:  What if I forget my password?
A:  At the Help Desk, enter your user name (e-mail address) and click “send." Your password will automatically be sent to you via email.

Q:  What if I need to change my company information?
A:  If you are not already logged in, login and click on “Change Company Info.”

Q:  Can I search by image number?
A:  Yes, simply enter the image number in the search box and click  ”submit.”

Q:  How do I know how many images you have on any given subject?
A: Our images are generated from our subscribers, who have listed, in text-form, descriptions of their available images. Each photographer has been given 3,000 words to enter those descriptions in our database, now totaling more than 2 million photo descriptions.  All image descriptions that conform to your description will be highlighted for you. If a specific image that you want is not immediately available to view on the website, contact the identified photographer, who will submit a low-res lightbox version to you and a high-res version to the PhotoSourceGROUP viewing website.

Q:What file sizes do you have available?
A:  We indicate on each image the file size for which the picture would be appropriate: multimedia, medium, high, or super resolution. High resolutions files are a minimum of 8 inches by 11 inches at 300 dpi.

Q:  What if I can’t find what I am looking for?
A:  We have two ways of finding that image for you. The PhotoDaily is a subscriber-based marketletter that is sent to a select group of professional photographers every day at 2pm CST.  If you are paying $100 or above for the use of the picture, we will list your photo need in the PhotoDaily.  If you are paying below $100, we will list your photo need in the weekly (every Thursday) PhotoLetter marketletter. There is no charge to list.
You can also conduct a search of your own for the source of a needed photo: www.search.photosource.com.  The name of a member photographer who has a deep selection of photos in the subject area you need will come up on the screen, along with text descriptions of available photos, with images matching your description highlighted for you.
Note: We can also help you search. Phone our editor’s desk: 1 800 223 3860; or fax: 1 800 PHOTOFAX; or e-mail: Info@photosource.com

Q:  Can I see any amount of images at any time on the screen?
A:  You can view up to 40 images at any time on the screen; just click the drop box and choose the number you wish to see.

Q:  Can I order a hi-res image?
A Yes, high resolution images can be downloaded directly from the site. Use the pricing calculator by each image to price the usage you have in mind, and click Add To Cart to initiate the purchase.

Q:  I know how to license a RF photo, but how do I license a Rights Managed Photo?
A: Our Pricing Calculator will let you know your fee for the one-time use of the Rights Managed photo you select. The fee is based on these considerations: Placement of image: inside, chapter head, cover, back cover. Intended use: editorial newspaper, magazine, print advertising, calendar, book, website, multi-media. Image size: full page, 1/2 page, 1/4 page, 1/8 page. Print run (circulation). Duration: single usage, six months, one year, three years. If you need assistance please contact us at 1­-800-624-2066.

Q: What if I’m not happy with the quality of a file I purchase and download from PhotoSourceGROUP?
A: We offer a full satisfaction guarantee. Simply notify us within 24 hours from when you made the purchase and we will cancel your order and refund the purchase price.

Q: What if I have questions about an image and need information from the photographer?
A: You have two options. Either contact the photographer directly, or contact us with the questions you have and we will forward them to the photographer for you. We’ll send the photographer’s reply to you. Don’t forget to include the image number and the photographer’s name.
For more photo searching ideas:
http://www.photosource.com/photobuyer/search/easy.php 

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